Privacy Policy

Effective Date: March 22, 2025

This Privacy Policy describes how THE FIVE STARZ ("we", "us", or "our") collects, uses, discloses, and protects personal information in connection with the operation of our online reputation management software (the "Service"). We are committed to complying with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and safeguarding the privacy of our clients and their customers.

Scope and Application

This Privacy Policy applies to personal information that we collect, use, or disclose in connection with providing our Service to businesses located in Ontario, Canada. Our clients use the Service to collect customer contact information (such as names, email addresses, and phone numbers) for the purpose of sending review requests and managing online reviews.

Personal Information We Collect

We may collect the following types of personal information from our clients and their customers:

• Name
• Email address
• Phone number
• Customer interaction details (e.g., date of service or purchase)

We collect this information solely for the purpose of facilitating legitimate review requests and providing related services.

Purpose of Collection and Use

We collect and use personal information for the following purposes:

• To send review invitations on behalf of our clients
• To track and manage customer feedback and review performance
• To improve the functionality and effectiveness of our Service
• To comply with legal and regulatory obligations

We do not use customer personal information for any purposes other than those described above.

Consent

We rely on our clients to obtain the necessary consent from their customers for the collection and use of their personal information. By providing us with their customers' contact information, our clients represent and warrant that they have obtained all required consents under applicable privacy laws.

Disclosure of Personal Information

We may disclose personal information to the following parties:

• Our service providers, who assist us in operating the Service and are contractually bound to protect personal information
• Review platforms or third-party sites where reviews are published, as directed by the customer
• Legal or regulatory authorities if required by law

We do not sell, rent, or trade personal information to third parties for marketing purposes.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the information is no longer required, we securely delete or anonymize it.

Security Safeguards

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure data storage practices.

Access and Correction

Individuals have the right to request access to their personal information in our possession and to request corrections if they believe the information is inaccurate or incomplete. Such requests can be directed to our Privacy Officer at the contact details below.

Cross-Border Transfers

Our Service may involve the processing of personal information outside of Canada, including in jurisdictions with different data protection laws. In such cases, we ensure that appropriate contractual safeguards are in place to protect the information.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The revised policy will be posted on our website with the updated effective date.

By using our Service, you agree to the collection and use of personal information as outlined in this Privacy Policy.